Your registered mobile number is one of the most important details linked to your Axis Bank account. It’s used for OTPs, transaction alerts, login notifications, and security warnings. If you’ve switched to a new SIM or your old number is no longer active, it’s crucial to complete Axis Bank mobile no change as soon as possible.

The good news? Axis Bank allows you to update mobile number through multiple channels:

• Internet banking / mobile app
• ATM
• Branch visit
• Hybrid (online + ATM verification)

In this guide, you’ll find simple, practical steps to change Axis Bank mobile number online, offline, and everything in between.

1. Steps to Change Axis Bank Registered Mobile Number Online

If you’re comfortable with digital banking, the Axis Bank mobile number change online process is usually the easiest and quickest. You can use either the Axis Bank website or the mobile banking app.

Before you start, keep handy:

• Customer ID / login credentials
• Debit card (sometimes required)
• Current registered mobile number (for OTP)

1.1 Using Axis Bank Internet Banking

1. Visit the Axis Bank website
   Go to the official site and log in using your Customer ID and password.
2. Open Service Requests
   From the main menu, navigate to “Service Request” or “Services”. This is where most Axis Bank phone number update and KYC-related changes are handled.
3. Select Mobile Number Change Request
   Look for “Mobile Number Change Request” or similar. The system will show your existing registered mobile number.
4. Enter New Mobile Number
   Type in your new number carefully. This will be used for all future OTPs and alerts, so double-check it.
5. Verify via OTP
   You’ll receive an OTP on your old registered mobile number. Enter it to confirm that you’re the genuine account holder.
6. Upload Documents (if prompted)
   In some cases, you may have to upload basic ID/address proof. Make sure scanned copies are clear and readable.
7. Submit Your Request
   Once you submit, your Axis Bank mobile number update request will be processed. You may receive an SMS or email confirmation.

This method covers most use cases where your old number is still active and you have internet access.

2. Steps to Change Axis Bank Mobile Number through ATM

If you don’t use net banking or the mobile app, you can still do an Axis Bank mobile no update using an ATM. This is a good middle ground between online and branch methods.

2.1 ATM-Based Mobile Number Update

1. Visit Any Axis Bank ATM
   Insert your Axis Bank debit card and enter your PIN.
2. Go to Other Services / Services
   On the screen, look for “Other Services”, “Services” or similar.
3. Select Mobile Number Update
   Choose “Mobile Number Update” or “Mobile Registration / Change” from the list.
4. Enter New Mobile Number
   Use the keypad to enter your new mobile number. The ATM will show it back to you for confirmation.
5. Confirm the Change
   Check the number again. If everything looks correct, confirm your Axis Bank mobile no change request.
6. Note the Reference Number
   The ATM may generate a reference/acknowledgment number. Keep it safe in case you need to follow up.

3. Steps to Change Axis Bank Mobile Number by Visiting a Branch

If you’ve lost access to your old number or online methods aren’t working, the safest option is to update your mobile number at a branch.

3.1 Mobile Number Change via Branch

1. Visit Your Nearest Axis Bank Branch
   Go during working hours and carry:
   • Valid ID proof (Aadhaar, PAN, Passport, etc.)
   • Address proof (if needed)
   • Account details (account number / passbook / debit card)
2. Ask for the Mobile Number Change Form
   Request the Axis Bank mobile number change form from the counter.
3. Fill in the Form Accurately
   Provide:
   • Name
   • Account number
   • Existing mobile number (if available)
   • New mobile number
   • Signature (as per bank records)
4. Submit with Documents
   Attach self-attested copies of your ID/address proof if required and hand them over to the bank official.
5. Receive Acknowledgment
   After successful submission, you’ll usually get an acknowledgment or reference number. This is useful for tracking your Axis Bank phone number update request.

For cases where your old SIM is lost or inactive, the branch method is usually mandatory.

4. Change Axis Bank Mobile Number Online with ATM Approval (Hybrid Method)

Some customers may see a process where you start the Axis Bank mobile number change online and then finish it via ATM. This adds an extra layer of security.

4.1 How the Hybrid Method Works

1. Login to Internet Banking
   Open your Axis Bank internet banking and go to profile/settings.
2. Initiate Mobile Number Change Request
   Enter your new mobile number. The system will generate a reference number for ATM use.
3. Visit Axis Bank ATM within 24 Hours
   Insert your card, enter your PIN, and choose the option to approve mobile number change.
4. Enter Reference Number
   Type the reference number generated during the online request.
5. Confirm the Update
   Follow the on-screen prompts to complete the verification. Once done, your Axis Bank mobile number update will be processed.

5. Documents Required to Change Registered Mobile Number in Axis Bank

Having the right documents ready makes the process smoother, especially for branch and some online requests.

5.1 Common Documents

• Identity Proof
  Aadhaar card, PAN card, Passport, Voter ID, or Driving License.
• Address Proof
  Recent utility bill, Aadhaar with current address, rental agreement, or any accepted government document (usually less than 3 months old).
• Account Details
  Account number, passbook or debit card, plus your current registered mobile number where available.

These help Axis Bank verify you before processing an Axis Bank change phone number request.

6. Axis Bank Mobile Number Change Application Form

The Axis Bank mobile number change form is a simple but critical document when you choose the branch method.

It generally includes:

• Personal details (name, date of birth, etc.)
• Account number / customer ID
• Current registered mobile number
• New mobile number
• Signature, date, and place

You can:

• Collect it from any Axis Bank branch, or
• In some cases, download it from the bank’s website under forms or service request section.

When filling the form:

• Use clear handwriting
• Ensure the mobile number is written correctly
• Match your signature with bank records

A cleanly filled form avoids rejection and speeds up your Axis Bank mobile no change process.

7. How to Check if Your Axis Bank Mobile Number Has Been Updated

Once your request is submitted, it’s good practice to confirm the change.

7.1 Online / Mobile App Check

1. Log in to Internet Banking or Mobile App
2. Go to Profile / My Details / Personal Details.
3. Check whether your new mobile number is displayed.

7.2 Service Request Status

Some customers may see a “Service Request Status” or “Track Request” section. Open it to confirm that your Axis Bank phone number update has been marked as completed.

7.3 Test an OTP or Transaction

Try:

• Logging in again
• Making a small transaction
• Generating an OTP

If the OTP arrives on your new mobile number, your Axis Bank mobile number update is active.

Final Word

Keeping your mobile number updated with Axis Bank is not just a formality; it’s a core part of protecting your account and staying informed. Whether you:

• Change Axis Bank mobile number online
• Use an ATM
• Or visit a branch

…each method is designed with security in mind.

Make it a habit to update your contact details whenever you change numbers and verify that the update has gone through. A timely Axis Bank mobile no update ensures you never miss a critical alert, OTP, or security warning.

Frequently Asked Questions (FAQs)