Keeping your mobile number updated with ICICI Bank is essential for secure and hassle-free banking. Your registered number ensures you receive transaction alerts, OTPs, security notifications, and account updates in real time. Whether you want to change mobile number in ICICI Bank online, update it at an ATM, or submit a request at your nearest branch, This guide covers each method step-by-step and explains the required documents, timelines, and FAQs.

Why Update Your Mobile Number with ICICI Bank?

Updating your mobile number is not just a formality. It’s a safeguard for:

  • Account security – Get instant SMS alerts on every transaction.
  • Digital access – Use mobile banking, internet banking, and OTP-based transactions seamlessly.
  • Regulatory compliance – Banks require your active contact details for KYC and service updates.
  • Fraud prevention – Stay notified of any suspicious or unauthorized activity.

Methods to Change ICICI Bank Registered Mobile Number

You can update your ICICI Bank mobile number through several convenient channels:

1. ICICI Bank Mobile Number Change Online (NetBanking)

  1. Visit the ICICI NetBanking portal.
  2. Login using your User ID and Password.
  3. Go to Services > Personal Details > Update Mobile Number.
  4. Enter your old and new mobile numbers.
  5. Confirm the request by entering the OTP sent to your current registered number.
  6. Submit the request and wait for the confirmation SMS.

📌 Processing time: Usually within 24 hours.

2. Update Mobile Number through ICICI Bank Mobile App

  1. Open the iMobile Pay app and log in.
  2. Go to Profile > Update Contact Details.
  3. Select Update Mobile Number.
  4. Enter your new mobile number and confirm it.
  5. Verify using OTP sent to your old number.
  6. Receive confirmation SMS after successful update.

3. Change Mobile Number at Bank ATM

  1. Visit any ICICI Bank ATM.
  2. Insert your debit card and enter the PIN.
  3. Choose More Options > Registration Services > Mobile Number Update.
  4. Enter your new mobile number twice for confirmation.
  5. Wait for confirmation on both your old and new numbers.

📌 Processing time: Immediate to 24 hours.

4. ICICI Bank Mobile Number Change by Visiting Branch

For customers preferring personal interaction or those unable to access online services:

  1. Visit your home branch of ICICI Bank.
  2. Collect and fill the ICICI Bank mobile number change form.
  3. Submit the form with ID proof (Aadhaar, PAN, Passport, etc.).
  4. Complete in-person verification.
  5. Receive confirmation SMS once the update is processed.

📌 Processing time: 1–3 working days.

ICICI Bank Mobile Number Change Form

When updating at a branch, you’ll need to complete the mobile number change form with:

  • Full Name, Account Number, and Branch Details
  • Old Registered Mobile Number
  • New Mobile Number
  • Declaration & Signature

This form ensures secure processing and accurate updates.

How to Check ICICI Bank Mobile Number Update Status

You can track whether your mobile number has been successfully updated:

  • Online (NetBanking): Login → Service Requests → Request Status.
  • Mobile App: iMobile Pay → Service Requests → Pending Requests.
  • Customer Care: Call ICICI Bank 24×7 helpline (1800-425-0018) with your request reference number.

📌 After successful update, you’ll receive confirmation SMS on both your old and new numbers.

Documents Required

Depending on the method, documents may vary:

  • Branch Visit: Filled application form, valid ID proof (Aadhaar, PAN, Passport), and passport-size photograph.
  • Online/ATM: NetBanking or mobile banking credentials, registered email, and OTP verification.

How Long Does ICICI Bank Mobile Number Change Take?

  • Online/Mobile Banking: Instant to 24 hours.
  • ATM: Immediate to 24 hours.
  • Branch: 1–3 working days.

What Happens If You Don’t Update Your Mobile Number?

  • You won’t receive transaction alerts or OTPs.
  • Limited access to internet/mobile banking.
  • Higher risk of fraud or unauthorized access.
  • Missed updates on bank services and offers.

Final Word

Keeping your mobile number updated with ICICI Bank is vital for secure and convenient banking. Whether you choose ICICI Bank mobile number online, via ATM, or by branch visit, the process is simple and free of cost.

Stay proactive, check your update status regularly, and make sure your number is always current to enjoy uninterrupted access to all digital and traditional banking services.

Frequently Asked Questions

1. Can I change my ICICI Bank registered mobile number online?

Yes, via NetBanking or the iMobile Pay app.

2. Is there any fee for mobile number update in ICICI Bank?

No, this service is free.

3. What if I can’t access internet banking?

Visit the nearest branch and submit the ICICI mobile number change form.

4. How long does it take?

Online/ATM: within 24 hours. Branch: 1–3 working days.

5. Can I change ICICI Bank mobile number through SMS?

No, ICICI doesn’t provide an SMS-only method. Use online, ATM, or branch.

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